AI-powered marketing analytics platform SegmentStream is looking for a Head of Customer Success CIS.
Responsibilities
Own overall success of customers, including onboarding, product adoption, retention and revenue growth.
Create and implement initiatives to maximise Net Revenue Retention metric.
Deliver successful projects to a rapidly growing portfolio of customers.
Understand how customers are using the product and what value they receive from the SegmentStream. Find ways for them to use it more effectively and increase ROI.
Build and implement processes to maintain low response times, high customer satisfactions and minimise churn.
Communicate customers’ needs to the Product team and help shape our product roadmap.
Lead the Customer Success function by building, training, and developing your team.
Qualifications
5+ years of Account Management or Customer Success experience in the digital marketing field (ideally, you’ve spent time as a Customer Success Lead or Account Group Head in a digital marketing/analytics agency or SaaS/software business).
Strong track record of results that you are able to demonstrate through lots of success stories with your clients, positive testimonials, etc.
Leadership experience — you had previous success in building and managing high-performing teams.
Great project management and Google Sheets/Excel skills.
Excellent listening, writing, presentation and communication skills.
Advanced English (C1/C2).
Why SegmentStream
Unique and high-quality SaaS product that solves a massive problem on a global market and which is already trusted by more than 50 leading enterprises;
An agile team of smart and experienced developers, data scientists, and product managers that not only love what they do but also really good at it;
A great company culture that is embracing functional ownership, entrepreneurial mindset and personal growth;
A lot of opportunities for future career growth within the company as the company grows.
