Adobe is looking for a Head of Customer Success (Central Region).
What you’ll do:
- Lead and participate in the creation of strategies that drive product adoption, value realisation, and delight our customers throughout the duration of the customer lifecycle
- Customer relationship and executive stakeholder management (to C-level)
- Frequent interaction with clients, including Directors, VPs, and C-level executives of fortune 500 companies
- Drive focus on product adoption and usage
- Represent the experience of the customer within Adobe
- Drive a positive experience for our customers during issue resolution
- Cultivate future projects and qualify new opportunities
- Lead a team of highly motivated and exceptional CSM managers and CSMs
- Share results & key focus areas with cross-functional leaders
- Drive ongoing cadence with the team to report on critical metrics, and new initiatives
What you need to succeed:
- Strong and proven record of successfully leading customer relationships and technical projects
- Strong leadership capabilities at the group management level
- A people-first approach to management
- Exceptional customer relationship skills from previous employment
- Proven track record of partnering effectively with enterprise sales leaders
- An innate drive for customer success and a strong commercial awareness
- Strong experience with SaaS Solutions
- Self-motivated, great teammate, accountable, and passionate about exceeding customer expectations
- Understanding of enterprise workflows, terminology, concepts and strategies
- Exceptional organizational, presentation, and communication skills, both verbal and written
- Proven track record of leading through change and in high pressure situations
- Excellent verbal and written communication skills in German and English
