Немецкая компания Siemens Energy, работающая в области технологий для энергетики, открывает вакансию Head of Customer Service.
Responsibilities
Leads Siemens Energy service business in Russia, Armenia, Azerbaijan, Belarus, Kazakhstan, Kirgizstan, Tadzhikistan, Turkmenistan, Ukraine and Uzbekistan as Head of SGTT Customer Service
Heads overall Service organization (>100 employees), and leads management of all Service related business functions: Sales, Project Management, Field Service, Service Engineering, Digitalization & Service Business Development, QEHS, Power Diagnostics Center, Strategic Warehouse & Tool Maintenance Center and Service Center (GT blade & vane repair and refurbishment workshop)
Has P&L responsibility with average annual revenue of 100’0 Mil. Euro
Defines, decides and ensures implementation of related strategy, policies and guidelines
Sets budget targets according to market data, company infrastructure and business development
Ensures the achievement of Service business goals in close cooperation with global Siemens Energy Service organization
Acts as ultimate point of escalation to drive sustainable solutions of mission critical issues and problems
Develops, adapts and implements effective organizational forms, procedures and processes taking into account applicable legal norms and policies of the company in order to optimize the business
Drives and influences overall innovation in anticipation of customer needs as reflected in SGTT’s strategic roadmap, and significantly impacts business results
Requirements
High education (technical is preferable)
Knowledge of large rotating equipment (e.g. large gas turbine technologies, steam turbines and generators)
Relevant experience at the same position from 5 years
Essential safety and health requirements
Essential requirements of occupational safety and health, industrial and fire safety, environmental protection
Occupational safety and health standard — ISO 45001 (replaces OHSAS 18001), environmental management standard ISO 14001, and quality management standard ISO 9001
Regulation on internal order and other local standard regulations of the company
Russian – Fluent. English at a professional level (Advanced). German is preferable
Result orientation, сustomer orientation, аnalytical skills
Strong leadership skills
Strategic thinking
Building, motivating and managing a team
We offer
Join to professional team
Full time position
Corporate medical insurance
Lunch compensation
Corporate shuttles.
