Оплата в долларах - 2500$
Вакансия на удаленке.
В международную службу подписки на электронные велосипеды Whizz открыта вакансия Head of Customer Service.
Key responsibilities and duties:
- Formation and management of the customer support department, including the sales department and the support department
- Hiring, onboarding and developing great talent
- Training the team to offer the best service to our customers.
- Building the team’s operating system: structure, workflows, processes and guidelines.
- Compilation and adaptation of employee scripts in order to increase conversion into sales and repeat purchases
- Determination of the functionality of each employee, the formation of a motivation system, the implementation of KPIs and monitoring their achievement
- Identification of bottlenecks in the work of customer service and their elimination
- Documentation of business processes, creation of instructions, templates and forms that will help shorten and simplify processes at each stage of work
- Interaction with the development team in order to increase the automation of business processes (participation in the development of technical specifications for the formation of chat bots, adaptation of the CRM system)
Requirements:
- Extensive experience in customer service (management position)
- Skills in building and managing sales funnels, automating customer support
- Advanced sales skills
- Advanced English, Spanish is a great advantage
Сonditions:
- Full-time, remotely
- $2500 per month + KPI bonuses
- Mon - Fri 9:00 - 18:00 (NYC time)
- 3+ years at Customer Service management position