Оплата в евро от 2500 на руки.
В группу FinTech компаний МКК КапиталЪ-НТ открыта вакансия Head of collection в Азии.
МКК КапиталЪ-НТ - российская группа FinTech компаний. Входит в топ лидеров сферы микрокредитования и разрабатывает ПО для своих финансовых продуктов. Компания придерживается стратегии качественного роста и стремится предлагать потребителю лучшие решения на рынке.
Responsibilities:
- Utilizing the collections strategy, develop KPIs, benchmarks and align incentive plans to organizational goals
- Lead development, testing and rollout of Collections early stage and late stage, segmentation strategies including review and design of outsourcing strategies
- Support business development and due diligence efforts as needed
- Execute Collections strategy development for new partnerships, new products and system conversions
- Execute across multiple contact strategies including digital, phone and mail channels
- Execute strategy for complex, regulatory sensitive loss mitigation treatment programs (e.g., re-age, restructuring, settlements, deferrals)
- Review delinquent/charge-off accounts and provide feedback to credit risk and operations on trends seen and gaps in acquisition strategies
- Enhance and improve off balance sheet recovery strategies including debt sale and other recovery opportunities
- Manage operational costs within agreed budget with specific focus on optimizing cost to collect and underlying returns of operational center
- Provide reporting and facilitate strategic planning sessions to improve process flow, cycle time, customer service and operational results
- Provide escalation support on complex issues between the team and external vendors and customers to enhance department efficiency
- Hire, coach, develop and train team members; communicate performance level expectations; make salary recommendations; provide constructive feedback and establish an accountability rhythm to ensure goals of individual team members and the team meet or exceed expectations
- Ensure comprehensive and effective execution of projects; proper measurement tools are in place to monitor status and report results. Ensure projects are appropriately resourced; resources are effectively performing; and that projects deliver full scope on schedule, with high functionality and within budget
- Leverage technology, capabilities, messaging & strategic partnerships to deliver & promote self-service, implement payment alternatives, streamline the customer journey, and to remove roadblocks for frontline employees and customers
- Ensure an effective Workforce Management strategy to effectively project and handle volume in real-time (scheduling, blending, dialer utilization and saturation, etc.)
- Support necessary compliance efforts to ensure the Enterprise continues to operate within a strong compliant framework, meeting all regulatory requirements
- Actively manage and monitor a portfolio of net charge-off (NCO) reduction initiatives, including closely tracking performance and providing regular updates to senior management and to other stakeholders
Qualifications:
Education:
- Bachelor’s degree and a minimum of 5 years of collections operational experience
- Collection’s execution experience in consumer lending/microfinance (ideally credit card or subprime) industry
Experience:
- In lieu of a bachelor’s degree, minimum of 3 years of collections operational experience, call center experience preferred
- 3 or more years multi-channel collections management experience with responsibility for managing large teams through direct reports and ability to cross-functionally develop effective relationships to drive results
- Dialer experience/Call center leadership experience
- Experience in the financial services industry
Skills:
- Adaptability and flexibility to changing environment; comfortable working in a dynamic, high volume, fast-paced environment
- Strong relationship building and influencing skills; must be able to communicate with and influence executives and internal partners
- Knowledge or exposure to process design and engineering analysis and collections strategies
- Advanced oral and written communication skills
- Possess strong influencing and negotiation skills to work with internal and external resources
- The candidate must have an aptitude for providing positive customer service and problem-solving skills
The vacancy involves relocation. The level of English proficiency is not lower than C1.