LEGO ищет Голос соцсетей.
Core Responsibilities:
Engaging with LEGO Fans across multiple channels and platforms to create a brand differentiating experience
Being active in developing their approach to engaging with LEGO campaigns deployed by the Agency and Markets
Tailor your engagement to the channels and audiences you are interacting with, be it through driving loyalty in kids’ channels or social media, recovering complaints and providing expertise on third-party platforms or injecting sales support proactively on their own Shop
You will work with your own people leader and the Senior Manager for Digital Engagement and Sandbox to onboard new engagement opportunities into Consumer & Shopper Engagement, supporting projects and adapting the way you work quickly to new channels
Play your part in team succeeding
Qualifications:
Relevant Bachelor’s degree, e.g. in the areas of communications, marketing, media, business studies or equivalent experience
Social Media community support experience
Excellent communication skills – natural, informal, FRKE
Great teammate
Understand their social media performance and help optimise their approach
Ability to spread enthusiasm for the LEGO brand
Ability to cope with change and uncertainty
Flexible and adaptable
Digitally native
Excellent spoken and written skills in English and Russian
Additional language fluency a plus
Ability to tailor your tone of voice to different audiences
Ability to assess risks of public engagement opportunities
Other considerations:
Contact centre experience
Confident engaging digitally with customers
Marketing background or training/ education
Experience with Social engagement via Khoros/SalesForce
Familiar with principles of the Agile methodology
Additional languages are a plus (Dutch, French, Italian, German, Spanish)
Here are some of what to expect:
Family Care Leave – LEGO offers enhanced paid leave options for those important times
Insurances – All colleagues are covered by their life and disability insurance which provides protection and peace of mind
Wellness – LEGO wants you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based
Colleague Discount – LEGO knows you'll love to build so from day 1 you will qualify for their generous colleague discount
Bonus – LEGO does their best work to succeed together. When goals are reached, you’ll be rewarded through our global bonus scheme
Your workplace – LEGO`s offices will be your primary workplace with flexibility to work from home during your working week. Your People Leader will discuss the principles of their hybrid work model, role eligibility and frequency with you