Музей Al Shindagha (Дубай) ищет Гида по культуре.
Responsibilities:
Delivering professional guided tours, at prearranged times, which introduce the general public and school groups to the narrative of the district
To passionately communicate the content of the venue in an active and memorable manner, always ensuring accuracy and respect for the artefacts
Preparing for the delivery of tours, workshops and other educational activities - including setting up and taking down events
To provide world class service on site, through skilled hosting and engaging storytelling
Acting as ambassadors and the friendly face of the district
Participating in on-going training and personal development plans as necessary
To demonstrate empathy and awareness when interacting with people of diverse nationalities and backgrounds, working as an ambassador for the UAE
To be a confident public speaker & demonstrate good Interpersonal skills
To work as part of a team being social, sensitive and supportive towards your fellow team members
To promptly and courteously deal with queries and requests as well as welcome feedback and comments and respond as necessary
To contribute suggestions and ideas in order to attract the largest number of visitors to the museum
Work to resolve visitors' complaints and observations in a satisfactory manner and as soon as possible
To assist in conducting visitor satisfaction surveys
To maintain the visitors' safety and property and report any issues to the designated department
Adhere to the procedures, policy and instructions of occupational safety and health, and the policy of the environmental management system applied in the authority
To contribute to other duties as required to support the delivery of excellent programmes at the district
At the district, you will be part of a skilled and high-performing team, telling the stories of the area and the UAE. You will provide the warmest welcome and highest level of customer service to visitors at this outstanding cultural destination in Dubai. You will host and guide guests inside the houses, revealing the inspirational stories in each. You will share the story of Dubai in a world-class attraction and represent Emirati culture and traditions for visitors, locals and VIPs
Skills Required:
Imaginative, creative people who are passionate about engaging others and sharing the narrative of the district
Reliable, punctual, professional individuals who can work in teams
Flexibility to work according to the operational requirements which include working weekends and public holidays
Bilingual - English/Arabic/Chinese/Spanish/Russian/Hindi
Tour Guiding Experience is desirable
Customer Service Experience is desirable
Experience working with children is desirable
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