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Крупнейший международный гостиничный оператор Accor приглашает на работу Генерального директора нового luxury-отеля.
About the job
Located in an upmarket residential area with close proximity to Moscow City, 2 minutes walk from Kutuzovsky Avenue, which boasts some of the best social infrastructure in the city famous parks, high end restaurants, bars and luxury shopping outlets, SO/ Moscow will have 134 Keys including 17 service apartments and will feature a variety of offerings including 2 restaurants, 2 bars, lounge areas, and coworking spaces.
Other highlights include recreational and wellness facilities such as a fitness center with panoramic pool, yoga, functional training rooms, and a SO/ spa. Apart from hotel guests, hotel services will also be available for residents of the 17 “Poklonnaya 9” apartments, making the building truly a leading lifestyle hub in Moscow.
The hotel’s public spaces and guestrooms will be designed by the Rockwell Group. Striving to provide a unique design and standout atmosphere, Rockwell Group has chosen to explore Russian fairytales as a key creative driver for the project, which will be brought to life through bright colors, unique materials and fabrics, as well as interior items.
The Position
Reporting into the Area Genera Manager, Luxury Russia, the General Manager is in charge of the pre-opening critical path, and will oversee the day to day operations of the hotel in accordance with company standards, mission statement, vision and values. The maximization of guest satisfaction, financial performance, and Brand colleagues development is an integral part of the position. Furthermore it is essential to work closely with the Area General Manager Luxury Russia in the development and communication of strategies, goals and objectives as well as the development, implementation and monitoring of financial and operational plans for the hotels while, managing, growing and fostering positive owner relations and maximizing performance.
Areas of Responsibility
Operations
Employee engagement
Create a strong team
Directly supervise the Executive Committee members and indirectly supervise all hotel personnel
Carry out supervisory responsibilities in accordance with the Company’s policies and training programs
Act as an integer role model, displaying explicit knowledge and awareness of company and brand standards
Build quality relationships to the management team
Create team spirit
Create effectively a collaborative and inclusive environment where all employees/colleagues are encouraged to provide input
Ensures good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures
Service
Maintain product and service quality standards by conducting ongoing evaluations
The attaining and maintenance of service levels that exceed expectations
All areas of the hotel consistently maintained to standards of attractiveness, comfort and cleanliness
Handles VIPs, understanding international protocols for government officials and royalty
Competitive
Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
Growing business – A good overview of finances, think about the future and decide on strategic initiatives
Dealing with media
Financial
Maximizing financial performance
Efficient operation and cost control of all hotel departments and facilities
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel’s business plan
Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.
Energy consumption is monitored and minimized
Preserving & maximizing hotel asset
Personal development
Passion to grow & develop — Feel encouraged and reinforced by own success
Approach tasks with courage and self-confidence
Trusts and shows confidence in others: delegates effectively
Remain professional and constructive in extraordinary situations
Show good self- and time management
Leadership
In time of crisis: Able to take logical decisions and immediate actions
Create an environment which encourages innovation; breaks down hierarchy; challenges thinking in a constructive way
Foster and push others to think clearly and solve problems properly by asking probing questions
Build a network of key people (owners, community etc.)
Developing People — Promote integrity by fostering a «speak-up» culture and demands fair and respectful behaviour and enforces compliance
Markets plans and ideas successfully
Reduces key and complex ideas and messages to clear, memorable, and compelling statements
Convince others; negotiate; debate, find win-win solutions
Creating the future
Contribute to finding solutions
Think quickly; formulate arguments in a quick way; Able to focus on different tasks simultaneously
Think about the future anticipating future trends and opportunities; translate organisational strategy into appropriate local strategy
Use sound problem solving skills by identifying relevant information and interpreting and evaluating it objectively
Living the brand
Is an inspiration to all hotel staff to achieve luxury hospitality levels of performance while ensuring that the SO/ DNA and brand experience is brought to life
Is an exemplar of the SO/ DNA, always injecting a sense playfulness, audacity, style and sophistication into all aspects of his/her management
Champions and resonates with the brand passions – Avant-Garde Design, Playful Entertainment and Fashion – personally and in his/her team
Aspires to making the hotel “the place to be and be seen” in the destination, bursting with local energy, always energizing and entertaining for all SO/ guests
Focuses on ensuring all SO/ Brand Essentials and standards, and LQA Luxury Benchmarking Standards are in place, including all brand concepts, markers, programs, service culture etc. consistently
Qualifications
Prior 5+ years experience in luxury hotel management essential
Previous experience in international luxury hospitality company
Strong match with Accorhotels Inspiring Leader capability framework
Strong Educational background
Hotel opening experience
Fluent in English and Russian
Good understanding of the local market, previous experience preferred specially in Lifestyle luxury
F&B background
Experience with owners relationship
Must be strategic, creative and able to clearly communicate how plans will deliver on overall goals
Excellent speaking and presentation skills
Demonstrated leadership and organizational skills
Strong interpersonal & communication skills
Adaptable & flexible with the capacity to set high goals and standards for the smooth operation of the hotel
Effective management style, hands-on and approachable
Bottom-line oriented with emphasis on quality guest-service and team-building
Desirable attributes
Display entrepreneurial spirit, business acumen & leadership
Has a passion for excellence and lifestyle luxury
Possess an innate sense of playfulness and audacity to bring that creative twist in everything
Has keen interests in fashion, entertainment, (avant-garde) design, and latest lifestyle trends
Has a natural flair for delivering entertaining and energizing experiences
Possess a vibrant personality and enjoy working and socializing with diverse people
Has good knowledge of the trendiest in the destination (the local scene)
Has a tech-savvy and social nature, including social media front.
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