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Оne of the world’s leading hotel companies is looking for an expert who will fill the position of a General Manager at Crowne Plaza Moscow Park Huamin.
Description
You will be responsible for ensuring the success of this new 340 bedroom, property situated a short journey away from Central Moscow. This property offers 3 specialty F&B outlets and approx 20 conference rooms & meetings spaced catering to a number of corporate clients. As General Manager you will provide day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand in the local community.
Your day to day
• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets and achieve required operating results.
• Analyze financials to drive revenues, future profitability, and maximum return on investment. Use distribution channels and technology platforms to drive revenue and maximize market share.
• Lead capital plans and asset management initiatives, including working with owner to maintain or improve property’s market leadership position.
• Develop programs that drive improvements in team member engagement and are aligned with the Crowne Plaza brand service behaviors.
• Develop, implement and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
• Oversee any salary-, disciplinary- or staffing-/human resources-related actions in accordance with company rules and policies. GUEST EXPERIENCE:
• Demonstrate brand citizenship by maintaining compliance with all required brand standards, behaviors, hallmarks and license agreement mandates.
• Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
• Make time to interact with guests, solicit feedback and build relationships.
• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
• Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities and businesses.
• Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel’s carbon footprint.
What we need from you
• We require an experienced General Manager (minimum 3years) who has experience of operating large complex Luxury properties. Must speak fluent English, Russian or Chinese hugely beneficial. Experience of working in Asia or Chinese markets also considered highly beneficial.
What we offer
• In return for your hard work, you can look forward to a highly competitive salary and benefits package – What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. You must currently meet the legal requirements to live and work in Russia. So whoever you are, whatever you love doing, if you’re ready to make the move to a great new career opportunity, we’ll make sure you’ll have Room to be yourself.
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