Clifford Chance is one of the world’s leading law firms, helping clients achieve their goals by combining the highest global standards with local expertise. The Firm has unrivalled scale and depth of legal resources across the three key markets of the Americas, Asia and Europe and focuses on the core areas of commercial activity: capital markets; corporate and M&A; finance and banking; real estate; tax; pensions and employment; litigation and dispute resolution.
The General Manager will work closely with Moscow Partners to develop and implement the Firm’s strategy for the region and will provide leadership and direction to the Business Professionals teams helping to ensure that their business objectives and activities are aligned with the wider firm objectives and the service provided is as efficient as possible.
Key Responsibilities
Operations management and development
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Overseeing the smooth day-to-day running of the offices’ operations
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Ensuring all business services activities are integrated, co-ordinated and meeting the needs of the office. Balancing priorities between functions and managing the overall impact of activities on the offices
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Ensuring the offices have suitable premises to meet the current and future needs of the business
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Ensuring the safety of staff and visitors and maintaining adequate physical security arrangements
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Project managing, or representing the office on a range of ad-hoc projects and addressing the related change management issues
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Ensuring that appropriate business continuity and risk management processes are in place
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Providing input and taking the lead in the development of office-wide business improvements and supporting the implementation of these improvements in the offices
Financial management
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Overseeing the annual budgeting process
- Monitoring financial performance, working capital management and costs against budgets and reporting to management and partners on a regular basis
- Authorising investment and expenditure within agreed limits
- Managing working capital management and the approval of fee arrangements and write-offs
- Promote compliance with the Authority Limits set from time to time and involve the firm’s procurement experts on any procurement activity which is strategic and / or any expenditure that has a one-off or annual value in excess of £100,000 (or local equivalent) or such lower limit as may be deemed appropriate locally
- Ensure that any recommendations made by Internal Audit are promptly implemented
Business planning and strategy
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Analysing financial results to identify business trends and critical insights. Using this analysis to make recommendations on improving business performance
- Providing input into the offices business plans — taking an active role in assessing and improving financial performance
Human resources
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Ensuring completion of performance management processes and using performance management as a means of development and reporting
- Ensuring business professionals teams are appropriately resourced, balancing services levels with cost effectiveness
- Promoting training and development for both legal and business services employees
- Monitoring and managing headcount against utilisation and pipeline of work
- Promoting best-practice in resource management to meet client needs and provide development opportunities for associates
Information technology
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Working with the IT function to ensure that the technology infrastructure meets the current and future requirements of the office
- Ensuring that local needs are understood by the IT function and these are balanced against global priorities
- Ensuring the business is using the technology in the correct way and following best practice in its use.
Business development
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Working with local Business Development team, to ensure that fee-earners are adequately supported in relation to client focus activities; marketing; pitching and pricing
- Ensuring that local needs are understood by the Business Development function and that these are balanced against global priorities
Best Delivery
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Oversee the Best Delivery team and promote adoption of tools and new ways of working
- Continue to promote use of the LSC for relevant legal work.
Compliance
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Working closely with the Compliance Officer, Office Managing Partner and the central compliance team to ensure the firm’s policies and professional standards are understood and complied with
- Any material breach of firm policies and professional standards is reported to the Chief Risk and Compliance Officer; and regularly reviewing compliance reports to ensure high standards are upheld — where there are deficiencies working with the Compliance Officer to address these
Risk management
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Contributing to the quarterly and annual risk review exercise for CE; assisting the OMP to complete annual Risk Management assessment for the Moscow office
- Raising any material risks or concerns with the OMP and/or the Chief Risk and Compliance Officer
- Ensure appropriate insurance is in place for the office to the extent this is not provided centrally
Procurement, Travel and Group Bookings
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Ensuring the offices are following best practice in terms of purchasing/procurement methodologies with suppliers. Offices to use global preferred suppliers where possible
- Ensuring all preferred suppliers adhere to procurement best practice in terms of vendor management, contract management, confidentiality etc.
- Ensuring all travel is booked in line with the Firm’s travel policy
Project Management
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Managing local projects working closely with the local project manager, department heads, global projects group where relevant
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Implementing local communications to support local/global project implementations
- Ensuring the offices adopt best practice from continuous improvement projects
Key competencies required:
Analytical thought and problem solving
- Making decisions that solve the immediate problem and prevent it from occurring again
- Preparing for potential problems and contingencies in case things go wrong
- Taking prompt action to resolve problems quickly
- Making pragmatic and practical decisions about how centrally driven initiatives should be implemented locally
Communicating and influencing
- Communicating in a manner which demonstrates an understanding of the underlying causes of others’ feelings and behaviours
- Delivering difficult messages with confidence, clarity and sensitivity
Commitment and self-motivation
- Driving to assess the alignment of current practices to team/department priorities, even if the status quo makes this difficult
- Remaining positive for the benefit of others even during stressful and changing circumstances
- Promoting a culture of continuous improvement around standards and how decisions are made
- Ensuring a seamless service is provided for clients by coordinating activities across departments
Leading and developing others
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Acting as a role model/coach to others and encouraging staff/direct reports to use a similar approach
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Promoting and supporting an environment that values continuous learning and the development of the Firm’s learning resources
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Acting as a figurehead, building commitment to achieve goals
Organising and managing resources
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Planning departmental resources in order that work flow is efficient, fairly allocated and flexible to changing demands
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Encouraging others to manage work in a proactive and systematic way
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Improving inefficient working practices
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Working to raise the overall performance level of the department/function
Working relationships
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Lobbying and sounding out key decision-makers in order to build support
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Reviewing what support can be provided to stakeholders to meet any changing demands
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Resolving conflicts within the immediate team or across multiple teams within the business
Organisational and strategic thinking
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Demonstrating an understanding of the critical forces that will shape the future business environment
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Incorporating observed issues, and trends into working practices and direction for the team
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Demonstrating an understanding of the Firm’s financial and management structures in order to meet budget target
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Making decisions to meet the longer term needs of clients and the business