В крупную сеть отелей InterContinental ищут Front Office Manager.
About Project
With its private beach and marina, the InterContinental® Abu Dhabi hotel is an oasis of luxury near the Corniche and world-class shopping malls. Host an event in a grand ballroom, on a terrace with sea views or in a beachfront garden. You can relax at the health club with inviting pools and admire marina yachts from your spacious room. The hotel includes 390 guest rooms and suites, highly acclaimed food and beverage outlets, and elegant meeting rooms.
Your day to day:
- Reporting directly to Director of Operations, you will be accountable for the delivery of an exceptional guest experience in all areas of the Front Office ensuring guests feel welcomed and subtlety delighted throughout their stay
- Your day to day will be spent working alongside your team to ensure company delights guests with personalized service, catching moments with your team and peers to have great development conversations aligned to driving accountability to hotel goals and metrics
- Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, meticulous, perceptive and curious all times
- You will lead from the front demonstrating that assuring luxury service standards builds trust, whilst continuing to deliver productivity and other key efficiencies such as manning costs, rate strategy and inventory management
What company needs from you:
- You will have 3-4 years previous leadership experience in managing Front Office/Rooms within a luxury hotel brand
- You will have a strong knowledge of current hotel systems including Opera, Concerto, etc and your warm and approachable communication style is what you are most known for
- You have developed a keen ability to build and maintain strong relationships along with demonstrated ability to interact with guests, team members and third parties (including contractors) that reflects highly on the Hotel, the brand and IHG