LVMH Perfumes & Cosmetics Russia (Dior, Givenchy, Guerlain, Kenzo) is looking for a Field Sales Trainer Russia.
Reporting to the General Manager Russia & Turkey, you will lead the sales staff performance improvement by a regular presence in the assigned stores’ network.
Your key responsibilities will be to deliver customer journey training, manage the inductions for new joiners, identify training needs also by coaching on the job the In-Store staff and managers, provide post training support to improve and enhance the performance of sales team.
Main Responsibilities:
- Regularly run training needs analysis for the in-store staff
- Plan, schedule and execute training and coaching activities on regular basis according to the specific needs
- Develop creative and innovative approaches to deliver training programs
- Manage the induction plans and activities for new comers
- Connect with central Retail Training for a continuous alignment on company strategy and direction
- Report on weekly activity and give feedback from the field to the General Manager and the Regional Retail Training Manager
- Align with General Manager for the deployment of the company direction into local objectives, defining local training needs and setting up related actions, in conjunction with HR where adequate
- Liaise with HR, Store Managers and Retail Directors in identifying top talents among the client advisors and department managers population also advising on development opportunities and plans
- Prepare and adapt training courses and workshops material
- Collect attendance sheets and track on a monthly basis training and coaching history executing corrective actions when needed
- Provide logistics and administrative support to the training department activities
- Monitor the training budget
Profil:
- 5+ years of experience in a training department and/or a retail management role within an international environment and culture, with previous exposure to luxury sector
- Experience in Training and Coaching
- Ability to coordinate and drive individuals/groups
- High level of energy and excellent communication skills
- Strong ability in organization/planning and project management
- Proficiency in Microsoft Office
- Mandatory proficiency in Russian and English