H&M is searching for an Experience Operations Manager.
Key responsibilities include:
Lead Your Team
Create conditions to enable performance of teams and individuals
Identify and develop talents in order to build (future) organization and diverse team (including recruitment)
Strengthen team and foster collaboration
Responsible for resource planning & cross team collaboration to get ultimate effect towards the customers. Prioritize actions for team based on what has the biggest impact on customer while keeping a balanced workload in the team.
Responsible for cross functional teamwork holistically with Regional Production Hub to secure execution of activity plans and projects
Drive initiatives to improve processes and way of working for the team’s area of responsibilities
Secure planning & execution of omni activity plans (covering commercial- and customer activity plans). Focusing on content and publishing for all channels as well as securing project execution connected to customer experience & customer activation and projects for all channels
Responsible for leading complex projects at Sales Market level and supporting team in decisions
Sign off project assignments and follow up with project team to ensure project deliverables on goals, brief, budget and time
Support project team with negotiations of external talents connected to strategic projects
Keep local markets and stakeholders informed about the projects
Follow-Up & Budget
Set, follow up and report on KPIs and objectives connected to project responsibility, showing the connection to added customer value and selling when possible
Support the team by planning, forecasting and signing off on budgets within the team
Manage and optimize project budgets connected to execution of omni activity plans and projects connected to customer experience & customer activation with a cost-conscious mindset to maximize business value
Qualifications:
Marketing degree, Project Management certified or equivalent
Several years experience from similar managing positions and/or within, agency or client side
Strong leadership skills including attracting, recruiting, and developing future talents in an international environment and complex set ups
Knowledge of all disciplines within marketing and communications as well as content execution
Customer-centric, creative approach and ability to deliver omni channel solutions
Capacity to manage multiple projects and deliverables simultaneously, experience from project leading
Familiarity with relevant production management software and common communications tools
Excellent communication skills, including fluent written and spoken English
Ability to lead and align cross-functional teams to deliver on shared goals
Organizational skills with high attention to detail
Creative and oriented toward problem resolution and improvements
Experienced leader from an international environment
Proven track record of delivering strategies and solutions that drive business results regarding sales, customer base and brand perception
Knowledge of setting and following up KPI’s and budgets to demonstrate return of investment
Experienced buyer of media and talent services.