Launched in 2011, Twitch is a global community that comes together each day to create multiplayer entertainment: unique, live, unpredictable experiences created by the interactions of millions. Twitch is looking for a Escalated content analyst.
About the role:
The Safety Operations team manages regulatory compliance risk for the Twitch business regarding many issues and in connection to multiple global and local legal requirements. This includes crisis management and incident response protocols for acts of abhorrent violence or extreme harms; risk mitigation strategies and programmes of work designed to preempt and prevent high-severity incidents; response to and liaison with law enforcement agencies; dedicated investigatory functions; and the development of strict quality and accuracy control measures to reduce risk of financial penalties. You will report to Senior Safety Operations Manager based in London, UK
You will:
Evaluate and action on user reports of Twitch policy violations
Process copyright infringement notices and take down infringing content
Moderate channels for special events or promoted content
Make decisions independently using sound rationale
Observe and identify gaps in processes and make recommendations for process improvement
Mentor new team members/peers and train them on relevant policies and tools
Cross-training across other Safety Operations work. This may include: suspension appeals; content review; event moderation; deep-dive investigations and quality assurance work
Maintain expert understanding of Twitch’s policies, site features, and internal documentation
Participate in shift work which can include after-hours and weekend responsibility
You have:
Must be proficient in written and spoken Russian and English (bonus: fluency in other European Languages)
2+ years relevant experience, preferably as a moderator or content reviewer in online communities or social media
Experience analysing and resolving potentially complex issues; Summarise conclusions and decisions in a concise and simple-to-comprehend manner
Experience in content moderation, policy, investigations, consulting, or online operations environment
Can maturely work with delicate issues including child exploitation, graphic violence, self-injury and other content which may be considered offensive or disturbing
Sensitivity towards different cultures and values and understanding of nuances in APAC countries and regions
Experience analysing information to assess threat and risk
Offers:
Private Medical Insurance
Dental, Vision & Life Insurance
Pension Plan
Maternity & Parental Leave
Paid Time Off & Holidays
Commuter Benefits
Amazon Employee Discount
Monthly Contribution & Discounts for Wellness Related Activities & Programmes (e.g., gym memberships , etc. )
Lunch Served Four Times a Week
Free Snacks & Beverages.
Внимание! Для отклика на вакансию нужен VPN.
