The Ritz-Carlton is searching for a Duty Manager,
General responsibilities:
- Act as support to all operational areas
- Prepare for the flow of arrivals and departures through out the day
- Know the functions of the day, occupancy of the day, VIPs visiting the hotel (staying in the hotel or in outlets)
- Meet and greet all VIPs arriving, departing or staying in the hotel or visiting the hotel
- Accommodate all guest requests expediently and courteously and follow up with the relevant department to ensure completion
- Report all guest opportunities with accurate details, history of guest, record of conversation between employee and guest
- Resolve all guest opportunities not only to guest satisfaction but to the level of guest engagement
- Maintain complete knowledge of hotel feature, services, hours of operations, room rates, special promotions, packages, local events, thorough knowledge of the country
- Reporting defects, feedbacks, guest opportunities, VIP arrivals, VIP departures, VIP agenda, VIP preferences to GT
- Maintain a record (log book) of handover and enter all relevant information for the day
- Complete walk through. Any maintenance required must be reported and followed up in a timely manner
- Work closely with LPD on emergency situations
- Live and promote RC Philosophy & Standards
General requirements:
- Fluent English and Russian (written & oral)
- Higher Diploma
- Hotel Business experience in the management position is a must
Conditions:
- Vacation, sick leave paid
- Medical insurance
- Complimentary employee meals
- Career opportunities