В отель voco® Dubai The Palm ищут Duty Manager.
Welcome to voco® , IHG’s new upscale brand. New family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.
voco Dubai The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched “Palm West Beach”, a trendy and vibrant spot with an array of exceptional dining concepts. The 141 keys property is scheduled to open its doors to guests in late 2022.
Your day to day:
As Duty Manager, you'll keep hotel running smoothly, make sure everything is working well and all guests are safe and comfortable. In this role you are connected to the Front Office, and you lead their shift while also keeping an eye on the other operational departments. Your focus is always to make sure guests feel welcome and can enjoy the voco™ life.
You are responsible for:
- Maintaining a high level of guest satisfaction through actively communicating with the guests before, during and after the stay
- Ensuring the quality of the hotel product is always at the highest possible level
- Monitoring the service behaviours of hosts in all departments and ensuring the voco™ brand promise is delivered throughout the guest journey
- Serving as “champion” of guest experience, monitoring guest feedback and actively contribute during quality strategy meetings with the goal to improve overall guest satisfaction
- The planning and assignment of work within Front Office, ensuring everyone knows the priorities of the day and guests are well taken care of
- Training the team on brand standards and making sure all standard operating procedures are followed
- Ensuring all procedures regarding safety & security are updated and followed closely
- In an emergency you serve as first of point of contact to the Emergency Response Team and coordinate the response
- Communicating all pertinent information related to the expected arrival and departure of VIP’s and key guests. And ensure all special guest requests are communicated to the right departments
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams
- Driving a great working environment for teams to thrive by connecting departments and creating the sense of one team. Acting as Night Manager and executing night audit procedures while on shift during the night
- Living the voco™ brand with pride, passion & energy. Creating & inspiring others to deliver memorable branded guest experiences
- Promoting teamwork and lifestyle service through daily communication and coordination with other teams
- Ad-hoc duties as required – unexpected moments when we have to pull together as a team to get a task done
What company needs from you:
- Passion for hospitality and guest experience to bring the voco™ service experience to life
- Knowledge of PMS system Opera is an advantage
- Two years of leadership experience in an operations role within a hospitality environment
- Strong organizational, task-management, leadership, creativity and presentation skills
- Pro-active attitude and eye for detail with a natural drive for continuous improvement
- A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco™ service standards
- A true “team-player” mentality and flexible attitude towards a diverse set of tasks
- Excellent communication skills
What company offers:
Will reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join them and you’ll become part of the global IHG family – and like all families, all individual team members share some winning characteristics.