Opentext - The Information Company
As the Information Company, the mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The Opportunity
As Director of Professional Services, Enterprise Services for the subregion of the Middle East, you’ll lead the largest and key region in OpenText Emerging Markets. You’re one who knows how to inspire and lead a services team to success in the global market, as well as understand and communicates the value of services to our customers. You’ve already demonstrated that you have the ability and a successful track record of growing a Professional Services business by aligning and driving the strategy and operations. Focused on customer success and adoption of OpenText and the EIM vision, you will ensure that we delight our customers, have the highest levels of customer satisfaction, adoption, and return on investment. For this role, you should have experience in the ECM, BPM, CEM, or broader EIM Industry (off Cloud, on Cloud) as well as growing a services business with an eye to the bottom line.
You Are Great At
- Planning: Ensure the Enterprise Services plan achieves company goals with the continued achievement of the margin targets of the business.
- Management: Hire, onboard, and manage performance to drive employee development and maximize retention.
- Engagement: Ensure that the teams are achieving the revenue plan and align internal and partner resources to drive customer success and margins of the business; guaranteeing exceptional quarterly and annual sales achievement.
- Revenue: Close new and recurring business with accounts of all sizes. Develop relationships with key customers. Provide offerings that support all types of customers in all stages of their lifecycle.
- Leadership: Build, develop and retain high-performing teams that deliver positive contributions throughout the company.
- Product Leadership: Become an expert in the features, benefits, and application of OpenText EIM vision, product roadmaps, install base, and technologies and effectively communicate customer requirements to the product teams.
- Strategy Development: Be a key member of the Emerging Leadership Team for Enterprise Services, developing strategies to achieve and surpass company goals.
- Alignment: See that the Global Services offerings are in alignment with customer and company needs.
- Other related duties as assigned
What It Takes
- Native Arabic required
- Leadership. Proven collaborator with the ability to work with all levels and departments within an organization
- Proven. You have successfully built and led multi-regional services leadership teams and have a track record of success in sustaining, maintaining, and building revenue streams
- Service Minded: You deliver customer engagements, through your teams like you expect to receive them - with excellence
- Cross-Cultural Leadership: Must be willing to travel regionally and globally
- Domain. Experience with analytics, data, databases, or business intelligence preferred. A Master's Degree with a technical or business focuses is preferred.
- Excellent Communication. You know what to say and more importantly, how to say it. You know how to have real business conversations with business leaders.
- Metric Driven: Understand the numbers of your business clearly and knows what to drive to achieve success
- Motivator. Able to hire, engage and motivate great talent.
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.