В сеть отелей Meeting Point Hotels требуется Director of Operations.
About the Company
Founded by FTI Group in September 2015, Meeting Point Hotels is an international hospitality company with a portfolio of five brands comprising more than 60 properties in 8 countries. The company’s portfolio includes LABRANDA Hotels & Resorts with its five sub brands that include select, comfort, balance, family star and city, Design Plus Hotels, Kairaba Hotels & Resorts, Clubs Sei and Lemon & Soul hotels. Located in sunny destinations, by the beach or in close proximity to the beach, Meeting Point Hotels is dedicated to serve guests hospitality with a smile and deliver authentic experiences with a local flair. The resorts and hotels are distributed from Canary Islands, Morocco, Malta, Italy, Croatia, Greece, Turkey and Egypt.
For Hotels' Team in Turkey, company is currently looking for a Director of Operation in charge of organizing and overseeing the daily operations of Hotels in Turkey.
Your Main Tasks and Responsibilities:
- Coordinating the leadership of the entire day-to-day operations work and in-resort services
- Leading the Operation teams in Hotels with General Managers, ensuring delivery of all service standards as per Standard Operating Procedures and achieving all KPIs as per yearly set objectives
- Responsibility in maximizing the occupancy of events and banquettes at the resorts
- Support to create sales targets and networks with corporate clients, airlines, tourist offices and related fields
- Contributing to the formulation of annual budgets and their periodic revisions whilst remaining accountable to achieve targets set
- Through innovation and creativity, continuously improve existing and develop new products, and implementing cost efficient work processes
- Supporting the Operation teams in negotiating and review maintaining supplier agreements
- Planning, developing and executing strategies for maximizing on local sales, on specific targets in accordance with the company budget and pro-actively reacting to shortfalls ensuring that budgeted revenue targets are met
- Playing a key role in collaboration with regional teams to grow portfolio in Turkey and ensure successful opening of new signings and timely implementation of each critical path
- Leading crisis management proactive planning and ensure teams are prepared to the best of their ability to handle such situations
- Ensuring all measures are taken to achieve company objective of being the employer of choice
- Managing and coach the pool of GMs and hotel managers by objectives and conduct timely appraisals and team buildings
- Proactively driving operational activities and ensuring completion of MP “Service Standard” training for the whole Operation Team
- Ensuring activities comply with the organizational requirements for quality
- Ensuring that brand exposure, uniforms and service levels are maintained throughout the Hotels
- Developing and leveraging internal and external partnerships and networks to maximize the achievement of business goals
- Developing and implementing multi-year business and profitable growth strategies for a region to deliver increased market share by managing financial performance, assessing economic factors, demographics trends, and competitive strategy, enhancing the brand and leveraging relationships
- Training, motivating, coaching, mentoring, and setting an example to direct reports while creating a cultivated management workforce
- Discussing forecasts and monthly financial statements with hotel directors and works together to find ways to improve this
- To be in constant exchange with the sales and revenue department and optimizes revenues
- Optimizes the costs in the hotels
- Overseeing quality and works on it to continuously improve them
- Ensuring that Health & Safety standards are met
- Ensuring that all Company Standards (Minimum Hospitality Requirements, SOP, etc..) are implemented and lived in the hotels
- Driving and leading all employee engagement activities in the destination
Knowledge and experience:
The successful candidate will need to possess:
- A track record of successful leadership at the most senior management level within an organization of similar size and complexity
- Deep understanding and experience in the hotel and resort business specifically on the Turkey Resort Hotels
- A track record of developing and delivering strategies
- Fluency in Turkey and English, any other language is a plus
- Operational and strategic acumen whilst being a great team player
- Demonstrated ability of building (or leading) a strong performance-oriented and target-driven organization that outperformed the market
- Knowledge and experience of the budgeting, execution, control and reporting cycle
- Excellent reporting and communication skills whilst being able to manage dynamic teams under pressure
- Business development skills to create innovative new cultural, leisure and entertainment products
- Strong hands on leadership capabilities
- Experience in hotel refurbishments
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