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Mastercard Account Management team is looking for a Director Account Management to drive the customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role
• Identify and implement strategies and initiatives to deliver Mastercard revenue and share for issuing (credit, debit and value added solutions) and Acquiring
• Build and manage relationships at executive and senior management levels by demonstrating Mastercard’s value to customers, leads and manages existing customer relationships, and works to identify opportunities and customer needs
• Drive portfolio performance and profitability metrics; monitor performance and engage in Strategic conversations with issuers and acquirers
• Analyze customer business opportunities to increase volume, share and revenue by establishing quantifiable competitive leverage, analyzing the customer’s business strategy and competitive analysis to evaluate impact to both Mastercard and customer of strategies
• Partner with customers to deliver customized solutions and comprehensive consulting support
• Use profitability models, financial and business forecasts, competitive analyses, etc., to drive opportunity discussion with customer
• Provide product expertise and leverage Mastercard integrated solutions to drive sales and revenue
• Sign long term deals with issuers to achieve Mastercard long term objectives
• Deliver market and product trends and insights to drive opportunity identification and inform customer strategy, leveraging internal and external resources
All About You
• Very good written and verbal communication skills combined with the maturity and sensitivity to achieve credibility at all levels (internally / externally), including the ability to influence senior bankers.
• Strong business acumen and thought leadership that delivers Customer focused, solution oriented results.
• Strong leadership skills, capable of working in a matrix environment.
• Customer Focused, dedicated to meeting the expectations and requirements of internal and external customers
• Strategic thinker, capable to manage a full P&L vision and execution for the business, financial acumen and experience
• Results oriented, innovative, demonstrated partnership and decision maker, high and strong analytical skills
• Relevant and proven sales and product experience in the card and payments space
• Strong problem-solving and analytical skills in various settings (countries, different parts of business, varied cultural environment).
• Strong negotiation, persuasion and influencing skills
• Entrepreneurial approach;
• Excellent English/Russian
• Extensive experience in a sales/commercial environment including managing sales-related activities, interacting with strategic customers and closing new business within a market(s)
• Demonstrated expertise and success in achieving sales goals over multiple products
• Experience with a specific product line gathered from time in Product Sales or other functions in Mastercard
• In depth experience executing and managing sales strategies for numerous complex or large accounts
• Demonstrated expertise and success leveraging Mastercard’s core products, rules, and services in customer accounts
• Taken a lead role in a customer negotiation.
