А fintech company based in Latvia is currently looking for a Deputy Head of Collections.
The company develops financial system solutions with a focus on transparency and privacy.
Requirements:
5+ years’ experience in running call center teams;
Comfortable rolling up your sleeves to get things done while also capable of leading complex strategy discussions;
Ability to manage a complex set of stakeholders in a matrixed organization;
Strong data acumen with ability to read the data and understand which data is needed for accurate analysis;
Confident Excel skills and proficiency with creating reports;
Approachable and flexible personality.
Responsibilities:
Constantly audit existing processes aiming to improve efficiency and quality;
Documenting policies, processes and procedures for debt collection and recoveries;
Developing, managing and refining collection strategies to optimise recoveries;
Continuous improvement of collection processes, metrics and tools;
Create necessary reports and analysis and regularly provide updates to stakeholders;
Understand the existing data and search for other data points to help make better predictions and analysis;
Effectively forecast on staff, figures, KPI and facilities;
Ensure all departmental KPI’s are reached.
Thе соmpаny оffеrs:
Be a part of an international, dynamic and driven team that has set their aspirations high and work hard to achieve those;
Opportunities to learn and grow;
Competitive compensation package;
Health benefits.
Внимание! Вакансия от рекрутингового агентства!
