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The world’s leading company in the field of luxury goods Cartie is looking for a Deputy Boutique Director.
Job mission:
As an Ambassador of the Maison, he/she efficiently assists the Boutique Manager to develop and optimize the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
Tasks:
Boutique Operations & Administration
Responsible for the back office and administration of the boutique
Ensures the execution and delivery in time of all boutique reports
Oversees the boutique expenses
Implements all brand and boutique policies, procedures, and guidelines
Boutique Performance
Assists the Boutique Manager to make a diagnosis based on a solid performance analysis, review of competencies and environment to define action plans to achieve brand, boutique and category sales targets
Leads the implementation and monitoring of the action plans
Assists the Boutique Manager to optimize boutique performance and profitability, notably through the breakdown of all boutique targets into monthly, daily and individual targets
Assists the Boutique Manager to monitors boutique KPIs
Team Management & People Development
Responsible for of the integration and training of new comers
Ensures the day-to-day management, training, coaching and motivation of the boutique team
Monitors individual objectives
Under the supervision of the Boutique Manager, evaluates the individual performance and supports personal development and talent development
Ensures the day-to-day management of the After Sales team
Client Relationship & Portfolio Development
Assists the Boutique Manager to ensure a unique and high professional client service within the boutique
Assists the Boutique Manager to implement and monitor the ROI on CRM programs and actions
Acts as an Ambassador of the Maison and supports the Boutique Manager to build direct contact with VIPs
Major requirements:
Master’s degree
4-6 years of the relevant experience
Management and Sales experience a must
Managerial skills, people and results oriented, service focused, analytical and organization skills, versatility
Sales and product knowledge
Local language, fluent in English, 3rd language is a great plus.
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