На платформу для совместной работы распределенных команд Miro ищут Customer Support Team Lead.
About Miro:
Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.
About the team:
The Miro Support Team is a vital function of Miro. Acts as the bridge between product and users. By helping them every day, gains valuable insights and pushes new ideas to shape Miro's ever-changing product roadmap.
Mission is to provide the highest quality of customer service with a sense of empathy and passion.
What you'll do:
- Build and lead the team of Customer Support Representatives and Technical Support Engineers in the Asia Pacific region
- Grow your team by conducting regular 1:1’s, coaching and providing continuous feedback
- Be a part of Global Support Leadership team and contribute to the success of the whole CS department
- Be a power user of Miro and acquire a thorough understanding of product and internal systems
- Help your direct reports with the toughest cases and escalations
- Collaborate within and outside of your team to support broader business objectives
- Lead or participate in projects to improve internal team or external company processes
What you'll need:
- High proficiency in English (С-1/С-2). Japanese would be a huge advantage
- Bachelor degree in tech, business, psych or sociology
- Servant leadership style
- Strong problem solving skills
- An effective collaborator; supportive of other team members in their success
- Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
- Ability to monitor the progress of your projects and anticipate roadblocks
- Cross-functional work experience with Sales, Success & Engineering teams
- 4+ years in customer-facing roles in tech companies; SaaS is a huge plus
- 2+ years of people management experience (leading 5-15 individual contributors)
What’s in it for you:
- Stock Grant
- Fully paid medical insurance including family
- Remote working stipend
- Weekly team activities (even virtually) to keep the spirits high
- Opportunity to work for a truly global team
- Parental leave and family planning allowance