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Аn online collaborative whiteboard platform that enables distributed teams to work effectively together — Miro, is looking for a Customer Support Representative.
What you’ll do
Be a power user of Miro and acquire a thorough understanding of our product and internal systems
Critically analyze and respond to customer inquiries while proactively ensuring the stability of Miro’s major functions and systems in seamless collaboration with developers and function leads
Collaborate within and outside of your team to support broader business objectives
Lead or participate in projects to improve our internal team or external company processes
What you’ll need
High proficiency in written English (С-1/С-2). The ability to speak fluently will be a plus point
An effective collaborator; supportive of other team members in their success
Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication
Ability to work in a fast-paced environment, learn quickly and adapt to a changing product
Ability to monitor the progress of your projects and anticipate roadblocks
1-3 years of experience in a customer service based role in tech or hospitality industries. SaaS experience is a huge plus
What’s in it for you
Highly competitive salary
Stock option grant
Health insurance for you and your family
Allowance to facilitate current remote working during WFH period
Help with relocation when back in the office
Weekly remote team activities to keep the spirits high
Yearly budget for professional growth, internal educational events.
