Now is your chance to join the leading western live streaming network and an industry projected to reach $240 BILLION!
Tango live stream was founded in 2018 and is powered by 400 global employees operating in a culture of growth, learning, and success!
To help us reach this incredible goal, we are looking for a talented and brilliant Customer Support Manager to join our amazing Team in Dubai (UAE).
Responsibilities:
- Be a point of contact for Mid-tier customers and broadcasters
- Qualify and acknowledge the issues Tango users report, and resolve them in a timely manner, via text communication channel (Intercom, no voice calls)
- Fulfill a workload of 15 tickets per hour with a 5-min first response time SLA
- Record the issues users are experiencing in a task tracking tool (JIRA)
- Gather feedback and propose improvements to user experience
- Achieving good results in personal KPIs and helping teammates do the same
Requirements:
- Fluent English and Arabic - must
- Prior experience in customer service (1+ years)
- Exceptional English (C1+) with professional tone in written communication
- Ready to work night shifts (2/2, from 10 PM until 10 AM)
- A desperate urge to help and teach, ability to empathize with customers.
- Competent speech, the ability to make yourself understood
- A responsible team player
- Multitasker and performer, able to show and report results
Nice to have:
- Prior experience with helpdesk systems (Zendesk, Intercom, etc)
- Experience with task tracking tools (Jira, YouTrack, Confluence)
- Prior experience and success as a live-streaming broadcaster is a huge plus!
What we offer:
- Each employee is a partner of the Company, since everyone has stock options
- Lunch in the office
- Opportunities for professional growth and skills improvement
- Corporate events