Вакансия на удаленке
International EdTech startup StudyFree is searching for Customer Success Manager.
StudyFree is a fast-growing international EdTech startup. Platform helps talented students around the world successfully enroll in foreign universities and study there for free through scholarships and grants.
Key qualifications:
- Leadership: Confirmed experience keeping teams inspired and passionate about details that drive significant impact
- Teamwork: Can establish strong working relationships with peers and partners to inspire changes inside and outside of the team
- Customer mentality: Experience communicating and building customer-focused experiences and asking questions to learn what’s possible
- Dedication to quality: Candidates have confirmed experience driving efficiency while maintaining a high-quality standard
- Problem-solving skills: Confirmed experience using data and empirical information to make decisions and drive consensus in a timely manner
- Organization and project management: Ability to focus and simplify when juggling multiple projects and partners
- Experience with web/app services, scalability, and planning
- Experience in a customer experience/support function
Description:
- The Key Account Manager is responsible for building a successful team with high business performance (retention, CSI, and so on)
- You will collaborate with and influence strategy and operational teams, product managers, marketing, sales, and community departments in order to create the best possible customer experience in StudyFree
- The individual will inspire, convey vision, outline requirements and prioritize work based on customer impact
- The key account manager will identify critical success KPI’s in order to stay focused on what is most important
Company`s terms:
- Full-time
- Flexible individual schedule - 40 hours per week
- Remote work - you can work from anywhere in the world
- Salary based on interview results
- Possibility of fast career growth
Additional requirements:
- 2+ years of relevant professional experience
- Experience of studying or work abroad (Optional)
- Advanced or Fluent English