Оплата в евро: an annual gross salary starting at €32,200.
Edtech-company GoStudent is looking for a Customer Success Manager Lead (Russia).
Your tasks:
- Be part of the team launching the Russian market - localizing customer communication and adapting internal processes
- Take care of 300-500 active customers (parents & students), ensuring they are happy with GoStudent tutors and customer service
- Respond to all inquiries coming from your customers (technical issues, billing requests, tutor change, additional subjects…) - all via WhatsApp, calls & e-mails
- Proactively contact your customers to offer additional services and upgrade their subscription
- Onboard and train new colleagues who join your team
- For more senior profiles: possibility to lead a team of Customer Success Managers
Who you are:
- Hands-on mentality: You show a high degree of initiative and responsibility and quickly familiarize yourself with new tasks. Multitasking is also not a foreign word to you
- All-rounder: You are enthusiastic about our product, you quickly learn the necessary hard facts and convince with your authenticity and your negotiation skills
- Communicative: You like to communicate and you can put yourself in the shoes of every customer and you will patiently find the right solution for every problem and thus put a smile on our customers’ faces
- Organizational talent: You know how to structure yourself and keep a cool head and an overview even in stressful moments
- Russian is your mother tongue and you are familiar with the Russian school system
- You have a full-time work permit for Austria
What the company offers you:
- An annual gross salary starting at €32,200 - negotiable depending on experience & qualifications + quarterly bonus
- International relocation expenses covered
- A unique opportunity to be an early member of a rapidly growing team with a fast-track career opportunity
- An exciting and flexible startup atmosphere with highly motivated, young and open-minded colleagues
- Flexible working hours, partly from home and in our modern office in the 2nd district in Vienna, 5 min walking distance from Praterstern train station
- Team events on a regular basis and an amazing roof-top terrace with a view
- Coffee and snacks for free all week, beer and wine on Friday evenings
- International surrounding with private courses to improve your language skills.