Microsoft is searching for Customer Success Account.
Responsibilities:
As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies.
Company is looking for a highly motivated and passionate Customer Success Account Manager (CSAM) to drive program management for accounts that have a significant number of key cross cloud workload engagements running concurrently. As the CSAM you will drive acceleration of cloud adoption from Pilot/MVP to production for customers’ cloud engagements by providing cross-engagement oversight, resource orchestration, and blocker escalation in close collaboration with key account team unit members and business partners supporting customer success.
Key Accountabilities include:
Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions
Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads
Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization
Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs
Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further product and solutions as appropriate
Qualifications:
Experience - 2-5 years of success in complex technical engagement management and/or program management required. Prior work experience in a Program Manager or Engagement Manager position focused on Cloud and software/services solution preferred
Leadership - This role requires strong communication skills, as well as displaying executive presence and confidence in varying levels of customer situations. The CSAM must show leadership in teams comprised of Microsoft, Partner and customer resources who may be engaged in the delivery of complex solutions for overall customer success
Relationship Building - Proven track record of building relationships with senior customer executives in large or highly strategic accounts. Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Program Management - Excellent skills in planning for a portfolio of engagements, cross-group collaboration, resource orchestration, communications, analytical capabilities, and attention to detail required
Collaboration and Communication - Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication. Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Executives, IT management, Database administrators and Data Scientist)
Technical - Experience with cloud and hybrid infrastructures, architecture designs, and migrations preferred. Knowledge of market trends and competitive insights preferred. Understanding of partner ecosystems and the ability to leverage partner solutions to solve customer needs preferred
Education - Bachelor’s degree or equivalent work experience. Bachelor's degree in Computer Science, Information Technology, Engineering or related field preferred Certification(s) in the following preferred:
Project Management: PMP
Technologies: Cloud, mobile, web application development, cloud-native application architecture
Travel required: 0-25%
Language Qualification:
Russian Language: fluent in reading, writing and speaking
English Language: confident in reading, speaking and writing