Microsoft looking for intern in Customer Success.
Customer Success: Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and support offerings. To this end, Microsoft invests in a dedicated Customer Success team that will help Microsoft customers successfully realize their business outcomes.
Responsibilities
As a Customer Success Account Manager, you are the primary customer facing role responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers’ successful adoption and productive use of Microsoft cloud technologies. You are front and center with our customers supporting their digital journey and empowering them to achieve more!
Key Accountabilities include:
Fulfill support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.
Partner with your customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.
Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.
Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.
Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.
Qualifications & Requirements:
Pursuing a full time Bachelor’s or Master´s degree in Business Informatics, Business Studies, Management, Computer Science, Information Technology
On track to graduate in 2021 from full-time Bachelor or Master program
Passion for technology! Working experience in technical consulting, IT security, IT solutions deployment, IT support is a huge benefit.
Excellent communication skills and superior customer-service oriented skills desired.
Excellent verbal and written communication, analytical and presentation skills.
Desire to build a long-term career at Microsoft in a similar function, particularly as part of our Microsoft Graduate program (Aspire program).
Fluency in both Russian and English.
Available to start in January 2021 (part-time or full-time depending on your availability)
Able to work full-time from September 2021 if required.
Applications in English with CV in English required, please upload your CV in order your application to be considered.
We are looking for candidates that have the following qualities:
Team Player: driving digital transformation with our customers is a team sport. We need teammates who can stay maniacally focused on our customers’ satisfaction while operating in a highly-collaborative, matrixed global organization.
Growth Mindset: your life is truly about learning-it-all. You approach every new piece of information, knowledge, and competency with insatiable curiosity. Ultimately, you’re open to the ideas of others, where the success of others does not diminish your own.
Resourceful: you have the drive to overcome any obstacle in your work.
Customer Focused: you learn about your customers and their businesses with a beginner’s mind and then bring solutions that meet their needs.
Pure Challenge: demonstrated desire and ability to readily take on complex challenges and work towards solutions to seemingly unsolvable problems.
Passion for Technology: you’re deeply motivated by the incredible opportunity of how technology can inspire and ignite change and renewal.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
