Here at Swarovski, our people sparkle just as much as our products. Come and join us as a Customer Service Expert where you will get a chance to work in a rewarding role within a diverse team with dynamic strengths. Be part of a truly iconic global brand, learn and grow with us.
In this position you will be responsible for supporting the management of business operations across all sales channels (Swarovski Retail, Independent Retailers Mono- and Multibrand) and supporting the whole organization across teams so that business and customer service objectives can be met within Russia. This includes solving operational issues, managing systems and gathering and transmitting feedback.
ABOUT THE JOB
In this role you will report directly to Head of Customer Service and your main duties will be the following:
• Being first level support for all administrative queries for all sales channels (Swarovski Retail, Independent Retailers Mono- and Multibrand) shipments, stocks, warranty and repair, sales, discounts, contracts etc.
• Managing order-to-cash processes for all products including samples and Visual Merchandising materials in SAP, in compliance with importation and examination policies and track deliveries as well as additional special processes required by Key Accounts and order support for e.g. Dealer Days
• Supporting and coordinating stock recall/returns from securing initial authorization and receipt of product both in SAP
• Coordinating and administering all Independent Retailer’s contracts as well as reporting on compliance and contract breaches
• Being responsible for master data completeness and correctness in SAP and other systems (Store, Customer, Consumer, Prices)
• Interacting with Swarovski Customers and Consumers via phone, Email and other ways of communication
• Ensuring compliance with various company policies and procedures relating to credit, sales and logistic processes as well as marketing promotions
ABOUT YOU
We are looking for a motivated talent, who brings along the following background:
• University degree
• Minimum 1-2 years of work experience in a fashion customer- and commercial- focused retail environment or minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business ideally with SAP know-how in Supply Chain
• Eagerness to work in an international environment
• Outgoing, resilient, structured, result- and solution-oriented approach with a high customer- oriented mindset who likes to take initiative and to cooperate with internal and external stakeholders
• Excellent organizational, presentation and communication skills
• Native Russian and advanced English skills