DiDi is searching for a Customer Experience Operations Senior Analyst.
Key Responsibilities:
Lead strategic projects of customer service area
Structure and design customer service workflow for new business using management techniques, best practices & strategy including the use of a Business Management Model (BMM)
Examine existing and future business processes and work with internal groups globally to drive / assist in continuous improvement
Recognizing and addressing organizational barriers to ensure the future success of ongoing improvement programs
Work with multifunctional teams in order to improve customer experience
Ensure that we are reaching high customer satisfaction rate
Requirements:
At least 2 years’work experience on the same position
Good knowledge of 1C 8.2/8.3
Responsible and self-motivated
Bachelor degree or above
Fluent English
Conditions:
Partially remote work
Broad benefits package: health insurance, life insurance, meals, fitness, Chinese class, etc.
31 days paid annual leave
Opening a new chapter in multi-billion dollar business, ample opportunity to implement your own ideas.
