Вакансия на удаленке.
Оплата в долларах от 5 000 USD на руки.
В онлайн-школу английского языка Novakid открыта вакансия Customer Experience Operations Director.
Novakid is Europe’s leading online English school for children aged 4-12. The company's customers are from 50+ countries all over the world. Novakid has more than 80K students and 2K teachers.
Responsibilities:
- Plan, direct, and coordinate business activities across a group of functions;
- Monitor business metrics.
- Interact with other divisions: engineering and software development team (set, monitor and verify tasks assigned), marketing department, etc.
- Support, develop and automate all function business processes;
- Monitor, assess and leads the work of the Team - participate in hiring (interviews and selection), share expertise and help subordinates;
- Conduct analysis of the operational activities for the implementation of assigned tasks;
- Work hand-in-hand with founders/executives in order to develop and implement new plans/ideas and give feedback on how the function performs on a regular basis.
Requirements:
- Strong process development and proven administrative experience in leading position (5 years+) in an international company - be ready to demonstrate cases;
- Work experience in international environment focused on kids’ education/ e-learning/ books/ gaming/ digital/ e-commerce / edutech / large offline / mass B2C SAAS-services is a great plus;
- Mature experience in managing a 100% remote team;
- Fluent spoken and written English at least C1; other EU-language is a plus.
- Black belt in Excel/Google sheets - love to work with figures;
- Extremely details attentive;
- Ability to work as part of a team;
- Great analytical, presentation and communication skills;
- Excellent leadership and time management skills;
Offer:
- Opportunity to be a part of the fast-growing company with world-class investors and global scale;
- Full-time work (about 40 hours per week)
- Work where you live - this is a 100% remote role (can use co-working or company offices if you need);
- A world-class team of professionals;
- A chance to build a product that improves future of millions of children across the globe;
- Great compensation package with high upside stock options
- Compensation is negotiable