Оплата в евро - от 2 500 EUR на руки
В продуктовый IT холдинг Wisebits ищут Content Moderation Team Lead.
Wisebits is an international IT company, a true industry trendsetter. Over 350 employees from 12 different countries are working happily in Limassol and Barcelona offices.
Responsibilities:
- Manage Content Moderation team: optimize and improve existing team structure, train existing agents, hire and onboard new agentааs
- Improve customer service experience, create engaged customers
- Build SLAs system for the department, setting up goals and KPIs for the team
- Evaluate Customer Support agents performance; mentor and motivate them to achieve qualitative and quantitative targets
- Develop Moderation procedures, policies, and standards; develop and maintain internal knowledge base
- Maintain an orderly workflow according to priorities
Requirements:
- Knowledge of the HTTP protocol, the ability to search and analyze various requests in the browser’s Dev Tools
- Ability to use various browser dev tools tabs: console, network, application
- Basic knowledge of Linux
- SQL
- Experience with logs (in files, in kibana)
- Excellent knowledge of English language
- Excellent Microsoft Office skills
Company offers:
- Relocation package for you and your family (tickets, visas, work permit, corporate flat for the first month, etc)
- New iMac, or PC on Linux with several displays? The choice is all yours!
- Career growth and professional development in a rapidly growing global project
- Medical insurance, gym, language courses, corporate mobile plan, Udemy courses and conferences all over the world, and many more
- Free daily catering in the office and health bar