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SegmentStream — AI-powered data intelligence platform built for digital marketing teams. SegmentStream is searching for a Client Success Lead.
Responsibilities:
Own overall success of customers, including onboarding, product adoption, retention and revenue growth.
Create and implement initiatives to maximise Net Revenue Retention metric.
Deliver successful projects to a rapidly growing portfolio of customers.
Understand how customers are using the product and what value they receive from the SegmentStream. Find ways for them to use it more effectively and increase ROI.
Build and implement processes to maintain low response times, high customer satisfactions and minimise churn.
Communicate customers’ needs to the Product team and help shape our product roadmap.
Lead the Customer Success function by building, training, and developing your team.
Qualifications:
5+ years of Account Management or Client Success experience in the digital marketing field (ideally, you’ve been working with large clients in a digital marketing or web analytics agency).
Strong track record of results that you are able to demonstrate through success stories with your clients, positive testimonials, etc.
Leadership experience — you had experience in building and managing high-performing teams.
Great project management skills.
Excellent listening, writing, presentation and communication skills.
Advanced English (C1/C2).
Why SegmentStream:
Unique and high-quality SaaS product that solves a massive problem for a huge market.
VC-backed by top investors & angels, including TechStars, founders of Pipedrive, Dynamic Yield, and other great SaaS entrepreneurs.
Fast-growing, fully distributed, and international team of smart people who not only love what they do but also really good at it.
A great company culture that is embracing functional ownership, entrepreneurial mindset, and personal growth.
Full responsibility from day one and being part of our results-driven working environment.
A lot of opportunities for future career growth within the company.
