Cartier is looking for a Boutique Director. As an Ambassador of the Maison, he/she is responsible of the development and optimization of the boutique performance and profitability by managing the boutique team, ensuring excellence in boutique operations and client service.
Responsibilities:
Boutique Performance Strategy & Sales achievement
Based on the Maison’s global strategy and a solid performance analysis, review of capabilities and environment context, assists the Retail Director with the definition of the network performance strategy of his/her region
Makes a diagnosis, review of competencies and environment and defines dynamic annual action plans to achieve Maison, boutique and category sales targets
Guarantees the implementation and regular monitoring of the action plans and amends modifications if necessary
Sets the boutique KPIs with validation of the Retail Director, ensures monitoring and implementation
Optimizes boutique performance and profitability
Provides in time accurate sales reports
Boutique Operations & Administration
Strives for operational excellence within a boutique and proactively works with the boutique team to improve their professionalism according to their opportunities and constraints
Is responsible for the respect of all brand and Maison policies, procedures and guidelines
In coordination with the local CRM-team, ensures development of CRM capabilities and implementation of CRM-actions in the boutiques
Supervises the boutique back office and administration
Oversees the boutique maintenance
Team Management & People Development
Recruits boutique staff and ensures an efficient integration
Communicates, federates and motivates the boutique team around the strategy and vision of the Maison and their group and individual implication
Sets individual objectives, evaluates the individual performance, identifies potentials within the team and defines IDP accordingly in collaboration with Talent Development Manager
Gives regular feedback and coach the team
Business Development
Manages Retail business development projects within the region
Elaborates dedicated action plans and ensures its implementation in collaboration with respective teams.
