Apple is looking for a Product Verification Advisor.
Key Qualifications:
You have outstanding communication skills, including excellent written English and 1 of the above specified languages Russian / Ukrainian.
You have extraordinary attention to detail in case management, follow-up and follow-through.
You have analytical and you are detail oriented.
You are target oriented and can deliver results on time.
You have excellent social skills.
You are experienced in resolving Customer service issues.
You are dedication to keeping Apple Customers, Apple Customers.
You are a problem solver — the drive and motivation to take a problem and troubleshoot to a resolution is a requirement.
You see opportunities for process improvement and develop solutions that target root causes.
You can relate to and communicate with all types of situations and customers (internal and external).
You are comfortable delivering presentations to Advisors, colleagues and managers as appropriate
You are ambitious and motivated to develop the role and give to the success of your organization.
You are dedicated to improving customer satisfaction.
You maintain a positive attitude through periods of change and is professional in all work situations.
You are flexible — will to take on new roles, assignments and responsibilities as needed.
You are a solution focused individual who likes to inspire change.
Description:
Provide administrative support to Consumer, Business and Education Customers.
Research, investigate and provide high quality resolutions to Customer queries.
To assist in reporting of technical issues and keeping the manager well-informed.
To be able to handle pressure and multi-task whenever necessary while prioritizing tasks.
Consider deadlines and targets as challenges.
Proper planning, organizing and controlling will help you to reach your goals.
Additional Requirements:
Fluent English is critical. You will support the customers in English and Russian / Ukrainian within a follow the sun model.
Ideally 2 years, but at minimum, 6 months experience in professional technical troubleshooting expertise or a shown technical logic.
An appreciation of the IT environment, preferably with Apple products.
A high level of computer literacy.
