Visa Consulting ищет директора по цифровому консультированию и трансформации

Visa Consulting & Analytics Director for Digital Advisory and Transformation

Position Summary

Company DescriptionJob Description

The Visa Consulting Director will deliver consulting support and projects to VISA’s key clients across the CEMEA region. The main objective of the role is to help deepen client relationships and optimize client performance by helping them design and assess their digital strategy, implement initiatives around their digital channels and in general capture the full potential from customers engaging on digital channels. The Director will also support the development of the Digital service line in terms of product development and thought leadership

Principal Responsibilities/Key Results Area

• Using VISA and external data to analyze client needs across the focus markets and identify opportunities for consulting assignments with VISA’s key clients.
• In coordination with Country Managers and Account Executives, develop plans for consulting activity in the sphere of “Digital transformation and optimization”.
• Develop project pitches and secure new Consulting assignments with clients, as well as «re-engagements opportunities» via a consultative sales approach in assigned markets.
• Deliver Consulting projects. Resolve complex strategic problems. Synthesize and manage complex project structures when required. Manage, facilitate and implement consulting services and meet client’s business targets (assignment objectives, project scope, budget, paperwork, external consultants’ and other vendors’ supervision and project delivery).
• Work closely with other VISA groups, including Products, Digital Partnerships & Ventures, Innovation Centers, Marketing etc., to ensure a seamless Consulting experience.
• Support the CEMEA Lead of VCA Digital in the development of the Digital Service line; a not exhaustive list of activities will include

• • Development and codification of new products / set plays
  • Liaison with the VCA Solutions team for the development of digital related solutions
  • Development of thought leaderships including writing papers and/or participating to conferences
  • Support to the standardization of Digital products at a global level
  • Contribute to the development of the Digital service line plan at CEMEA level

• Where appropriate, become the CEMEA point of reference for specific products he/she might have developed and/or improved
• Where appropriate, work with designated practice areas globally to incorporate best practice, source analytical or other services and leverage global consulting solutions.
• Where appropriate, deliver and manage a network of external Consultants for projects that require external support and:
  • Maintain excellent liaison and supervision of external consultants’ deliveries.
  • Assist in selecting, recruiting, inducting and training external consulting firms or other vendors.
  • Work with other teams and external consultants to develop new and improved tools and techniques for future consulting activities.

• • Manage the VISA Consulting budget and resources to perform all required duties.

Qualifications

Key Competencies

• Bachelor’s degree or equivalent. Master’s degree preferred.
• At least 10 years of overall work experience
• At least five years of solid experience in Digital, including customers acquisition on digital channels, digital channels development and optimization, digital marketing, digital strategy; experience should be gained within a top-tier bank or the financial services practice of a top-tier consulting firm.
• Experience in mobile banking and on digital-only banks would be an important plus
• Combination of regional and global experience is also desired
• At least 2 years of experience in management consulting and deep consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.
• Highly analytical with advanced PowerPoint skills and Excel skills.
• Superior project management skills. Fluent communicator.
• Results driven, flexible and both internally and externally customer focused.
• Able to travel frequently and work on client site.
• Self-motivated and able to use own initiative with limited direction.
• Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary groups.
• Ability to work in a multi-cultural environment.
• Fluency in English is mandatory; fluency in Russian and/or Arabic would be an important plus