Teva Pharmaceuticals is looking for a Digital engagement lead. Digital Engagement Lead is responsible for driving transformation towards customer centricity via optimising quality and effectiveness of digital engagements with HCPs and bringing and testing innovative approaches to company’s practice.
Responsibilities:
Lead Customer Ecosystem pilot;
Develop roadmap of customer centricity practices rollout on organization based on pilot learnings;
Lead roadmap execution and adoption – development and alignment of processes, supervising platform launches etc.;
Actively review and propose improvements of omni-channel activations;
Lead process of data management;
Discover of new channels and tools appropriate for business;
Initiate and lead pilot projects.
Candidate’s profile:
Higher education;
Experience 5y+, digital agency or in-house digital function;
Knowledge of pharma industry is a big plus;
Personal competences: strong focus on collaboration, comfort around top management, confident in presenting to high management, stakeholders management, strong negotiation skills, strong presentation skills, ability to manage complexity, clear and structured communication, conflict resolution, focus on self-development;
Management competences: ability to inspire, emotional intelligence, critical thinking;
Advanced level of English.
